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Right to termination of the Agreement
The Customer has the right to terminate the Agreement with DOTTI ( Moon S.r.l.s ) without providing any reason and without any penalty within 14 (fourteen) days, from the day when he or a third party, different from the carrier in charge, obtain the physical possession of the Product. The date indicated on the delivery receipt will prevail.
The right to terminate the Agreement must be enforced by the Customer by sending to DOTTI ( Moon S.r.l.s ) a registered letter or a written communication by equivalent technology, with an express declaration of the intention to enforce the right to terminate the Agreement, as well as the order number related to the Agreement he wants to terminate.
For the purposes of complaining with the terms, it is enough that the Customer sends the communication related to the right to termination within the termination period. This communication could be sent by telegram, telex, e-mail and fax too, with a registered letter within the 48 (forty-eight) subsequent hours.
In case the Customer enforces the right to terminate, he must return to DOTTI ( Moon S.r.l.s ) the Products without any delay and, in any case, within 14 (fourteen) working days from the communication of the termination. The term is complied if the Customer sends the Products within 14 (fourteen) days from the communication of the termination.
The Product will be returned to: Moon S.r.l.s – Via Nomentana, 261 - 00161 Rome (RM) - Italy.
If the Customer terminates the Agreement, all the costs he had paid to DOTTI ( Moon S.r.l.s ) will be refunded, the delivery costs included (except for the extra cost due to a particular kind of delivery required by the Customer, and different from the cheaper standard delivery offered by DOTTI ( Moon S.r.l.s ) ), without any delay and in any case within 14 (fourteen) days from the day DOTTI ( Moon S.r.l.s ) has been informed of the decision of termination of the Agreement. Those reimbursements will be performed through the same payment instrument chosen for the first transaction, except for the Customer expressly required a different payment instrument; in any case the Customer will not bear any cost as result of the reimbursement.
The reimbursement can be interrupted by DOTTI ( Moon S.r.l.s ) until the Products delivery in DOTTI ( Moon S.r.l.s ) headquarter.
The Product must be returned intact, in the usual state of wear. If the Customer enforces the right to terminate the Agreement in any way not compliant with the conditions required by the present section, he will not have the right to any reimbursement.
Product Transport to CITES certificate
We wish to inform you that, where indicated, the leather used to make item is subject to the CITES international convention on protected leather products (Washington Convention) which protects and certifies the free movement of leather goods.
The customer who wants to send back item made with leather subject to the CITES international convention on protected leather products (Washington Convention) which protects and certifies the free movement of leather goods, has to apply for Cites Certificate to Fish & Wildlife State Office in his/her country of residence