This is an approximate conversion table to help you find your size. If you have already purchased an item by our brand, we recommend you select the same size as indicated on its label.
What Payment methods can i use?
What are the delivery times and costs?
DOTTI (Moon Group S.r.l.) undertakes to send available Product within 3-4 working days or , approximately, 10 days, if CITES is required.
Products with the tag 'Pre-order' will be send within 5-6 weeks, in any case the exact shipping date will be confirmed to the Customer.
DOTTI (Moon Group S.r.l.) guarantees the shipment of the Product, by express couriers (DHL, UPS, FEDEX), selected time by time according to the Product purchased and to the destination, to the delivery address provided by the Customer.
We wish to inform you that, where indicated, the leather, (including, but not limited to crocodile) used to make item is subject to the CITES, (International convention on protected leather products - Washington Convention), which protects and certifies the free movement of leather goods.
This procedure, compulsory for export, requires, approximately, 10 working days for the issue of the CITES certificate. Therefore, the delivery of these goods, irrespective of our will, may take approximately 10 working days more than standard shipping.
The CITES certificate will be enclosed in the shipment, if required.
How will the order be packaged?
How can i track my delivery?
The Customer can perform this check only after the shipment of the Product.
How to return an item ordered on dottibags.com?
The return shipping and import duties back to Italy will be sustained by you, the Customer.
You can ship the Order back in its original packaging.
Contact the courier of your choice and schedule the pick up of your merchandise you are returning to the following address:
Via Nomentana, 261
00161 Rome (RM)
Once the product reach our office and is confirmed to be in the same state it was initially shipped, we will issue a refund to your original payment method within 3-5 business days.
Please note that we can not accept returns on merchandise that have been customised or Made to Order especially for you.
For more information, please read our 'Refund and Return Policy'.
What is your Return and Refund Policy?
The right to terminate the Agreement must be enforced by the Customer by sending to DOTTI (Moon Group S.r.l) a written communication with an express declaration of the intention to enforce the right to terminate the Agreement, as well as the order number related to the Agreement he wants to terminate.
The Customer must return to DOTTI (Moon Group S.r.l) the Product without any delay and, in any case, within 14 (fourteen) working days from the communication of the termination.
The Product will be returned to: Moon Group S.r.l – Via Nomentana, 261 - 00198 Rome (RM) - Italy.
If the Customer terminates the Agreement, all the costs he had paid to DOTTI (Moon Group S.r.l) will be refunded, except for the extra cost due to a particular kind of delivery required by the Customer, and different from the standard delivery offered by DOTTI (Moon Group S.r.l), without any delay and in any case within 14 (fourteen) days from the day DOTTI (Moon Group S.r.l) has received the Product in DOTTI's office.
The Product must be returned intact, in the original state. If the Customer enforces the right to terminate the Agreement in any way not compliant with the conditions required by the present section, he will not have the right to any reimbursement.
Product Transport with CITES Certificate:
We wish to inform you that, where indicated, the leathers used to make items are subject to the CITES, International Convention on protected leather products (Washington Convention) which protects and certifies the free movement of leather goods.
The customer who wants to send back item made with leathers subject to the CITES, has to apply for Cites Certificate to Fish & Wildlife State Office in his/her country of residence.
For more information, please visit our 'Refund Policy'.
What is a Pre-order?
We will notify you via e-mail when your pre-order item becomes available.
Where are DOTTI handbags manufactured?
What is CITES?
CITES works by subjecting international trade in specimens of selected species to certain controls.The species covered by CITES are listed in three Appendices, according to the degree of protection they need. For additional information on the number and type of species covered by the Convention, you can visit the website www. cites.org.